UDITracker 3.0: Implant Lifecycle Management

Champion Healthcare Technologies

Champion Healthcare Technologies works with hospitals to help them monitor and track their in-house inventory of implants. They do this though an implant tracking tool called UDITracker.

UDITracker 2.0 suffered from a dated UI, a development process that had never included any UX, and a lack of focus on its users.

The Challenge

Problem 1

How can I enhance the UDITracker user experience, while maintaining all of the features that our existing customers use daily and rely on?

Problem 2

Through user research, I discovered that the Case Entry process is considered one of the most important features in the product by our users, but also the most broken due to a bad UX. How could I fix and enhance the Case Entry user experience?

My Role

As the sole product designer at Champion, I led all UX and user research activities. I worked with a product manager.

What do our users struggle with today in UDITracker?

Confusing Workflow

Workflows were not clear or consistent. Older users were not training new users. There were only one or two users that understood Case Entry.

Unnecessary Information

Too much information on each screen, including info that was not relevant to the task at hand.

No Way To Search

Finding Items was cumbersome.

Broken Case Entry Workflow

The Case Entry workflow was completely broken because it had never been designed with the user in mind. Nurses would often be timed out of UDITracker in the middle of the workflow, and have to start all over, wasting valuable time.

Concept Designs

First Iteration

In the first iteration, we tested a minimal, updated UI that focused on presenting to the user only the information that was most necessary to the task at hand.

We received feedback that while the overall design was much easier to read and scan, there was still too much unnecessary information on the screen.

Within the Case Entry Workflow, we also tested an autosave feature. We received overwhelmingly positive feedback, but shortly after realized that due to HIPAA regulations, we could not implement it.

Second Iteration

After receiving the feedback that the information we were presenting

in UDITracker was still overwhelming, I worked directly with our users to really understand exactly what pieces of implant information is necessary at each point of the implant journey. Showing the right information at the right time became the main focal point of the second concept we tested with users.

In Case Entry, we tested a modal workflow that allowed for saving at each step throughout the case entry process, but ultimately this tested negatively with users. They felt that the modal workflow broke up the experience and made it difficult to follow along.

Developing a design system

I realized that in order to deliver a new, consistent to our users, UDITracker and Champion needed a design system.

Final Designs

The final version we ultimately launched included a minimal, modern design that focused on readability and scanability, built using the new Champion design system.

The updated Case Entry experience is built around a smart search feature that prompts the user to save inline after each implant is added to the case.

Results

UDITracker 3.0 began roll out in January 2020. As of March 2020, 120 hospitals were using the new platform.

Reflections

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